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| - Cordial but NOT SATISFIED, THEY COULD NOT DELIVER on commitment and did not make the time to call.
I Made appointment for 11am which is 1hr after they open - I thought this would be enough time for them to contact me if there were any problems with my placed order for a device. I Drove 1 hour from lake Pleasant (47 miles) to chandler. Then I Waited another 30 minutes for my appointment because the only person working that 'knows stuff' was with a complicated customer. Fast forward. The phone I drove 47 miles/2 gal of gas (one way) is, in fact, NOT in stock, and he did not take the time to give my phone number to his new employee to call me to stop me from DRIVING. I told the girl working I was the 11 AM appointment, at which point I then WAITED ANOTHER 30 MINUTES - Which I spent making small talk with his available employee - to be waited on - to have him tell me that they did NOT have the phone in stock in the store - as I ordered on the Sprint website. There was absolutely no rectification for this error. I had to call Sprint customer service from his land line which DOES NOT WORK well enough for the Sprint rep to hear me. So the rep had to call me back on my cell phone. I ended up having to order the phone from Sprint to be delivered to my home, rendering this trip completely useless, a waste of time, a waste of mileage, and a waste of gas.
The store guy was cordial and calm, however, what must be said is that if he wanted to have great customer service, he should have TAKEN THE TIME to have SOMEOME pick up a phone and call me to stop me from making the trip!
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