Seriously the best bagel in Pittsburgh. Which, to be honest, isn't saying much. We ain't a bagel town. I will say the cream cheese is straight bomb dot com. The coffee is also pretty great in my opinion. My partner always gets the lemonade and is a bit addicted to it. It is incredibly refreshing.
The main dude that everyone seems to have difficulty with based on these reviews is a bit eccentric but we've never had an off putting experience with him. He's just a bit socially awkward, not intentionally malicious. I find the staff to be downright pleasant. I don't know, we've always been nice there and we're always treated well in return. Additionally whenever I've seen situations where someone's order was wrong/not what they wanted, the staff addressed to problems with great professionalism.