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| - This review applies to the Internal Medicine division of Arizona Veterinary Specialists/Desert Veterinary Medical Specialists (not sure what their official name is).
I was reading reviews in my search for a veterinarian closer to our new home, when I ran across these reviews. The bad memories from our experience with Arizona Veterinary Specialists/Desert Veterinary Medical Specialists came flooding back full force.
In the summer of 2008, (seems like yesterday), we had an experience very similar to those reported by Heather D. and Chandra A. when we took our cat to Dr. Bailey (internal medicine).
Our cat had severe anemia. After extensive testing at our regular vet, we suspected mycoplasma, but the tests were inconclusive, so we were referred to Dr. Bailey.
We spent several thousands of dollars on tests, and when the diagnosis was finally made, it was as suspected: a bacterial infection from mycoplasma. I do understand how difficult it is to find mycoplasma in blood tests, but I also believe they played on our emotions with extensive testing.
One day when we brought our cat in for a blood draw, we asked if they would give her a dose of her oral meds while we were there. We figured since they already had two techs with her, how hard would it be for professionals to give a 9 pound anemic cat some medicine? What a surprise when we found an $18 charge on our invoice for dosing her. Seriously? I suppose after all the money we'd spent that $18 was nothing, but it illustrates their money-over-care philosophy.
The front desk was regularly unfriendly and acted like we were newcomers at every visit, despite the fact that I had been in their office every other day for for several weeks.
Sadly, we ended up having our beloved Poki put down when the treatment was unsuccessful. When I returned a couple of days afterward to pick up a receipt for the euthanasia, the woman at the front desk (whom I had seen dozens of times), acted as if she had never seen me. No, "Gee, I'm sorry for your loss," no, "How are you doing?" -- not even a greeting. All she said was a cursory, "Your name?" I wasn't expecting a hug and a crying jag, but a simple acknowledgment of our loss would have been welcomed.
Even if she had not remembered me, she had just printed out the receipt for euthanasia, so clearly she knew something difficult had transpired.
I ended up writing a letter to Dr. Bailey, and, to her credit, she did call me to apologize for the lack of compassion from the staff. I told her I hope I never see them again.
I would not recommend Dr. Bailey or anyone in the Internal Medicine division of Arizona Veterinary Specialists. Again, this review applies only to the Internal Medicine division.
I recognize that specialized medical care (whether for humans or pets) carries a high price tag, but for that price, I expect a corresponding level of expertise and treatment.
We have also taken other pets to the emergency side, and they were fine under the circumstances. Better than First Regional for sure.
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