Phone receptionists were nice. Took a moment to make an appointment. Pedicure was decent, decent paint job. Had the signature facial.... Includes a massage foot massage and upper body massage - bonus! It needed with a glass of fresh squeezed grapefruit juice. Lovely. Facial includes fresh cucumbers on the eyes, and a aloe mask (from live plant) to soothe skin after extraction. Lots of applications. I lost count. One con.... No facial steamer, Only hot towels. I would recommend to anyone...my skin looked amazing afterwards. Note.. My friend had a facial too, super sensitive skin...she like hers as well.