I've been going to this place since it opened and always enjoy my time there. The staff are always super kind, and they have lots of interesting options. The tea is tasty (although I don't really understand their whole fancy infusing machine thing ... I don't really notice the difference). I really appreciate that they use so many organic certified tea brands, and that is one of the many reasons I come back a lot.
They have been trying to increase the snacks available as before they only had tea. For a while they had reasonably priced Japanese cheesecake. Then they had very cheap small snacks such as brownies that were baked as a side business by one of their employees, which I thought was a sweet way to support small business in more than one way. It would be nice to have healthier options as well.
There are also a few board / card games and some books / zines / comics, including by locals which is a nice touch.
The wifi is a bit hit and miss. They do have some plugs though which is great if you're going there to work.