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  • I can't really speak to the product, as we haven't ordered our mattress yet, but definitely plan to in the near future. We stopped by the downtown Phoenix store on a Saturday morning to be greeted by a line of customers waiting to sign in. The employees at the front who were assisting were super friendly, offering cold Fiji waters to those in line, as well as offering assistance to those signing in on the computers. With the amount of people in the showroom, we were expecting a 10 minute wait. We signed in, sat down in the waiting area, and were called back no more than 3 minutes later. Amber was so helpful and friendly, calling our daughter by name, offering stickers. We were taken to our private room with sliding barn door (genius! It's so awkward to lay on mattresses in other stores where people are walking by and watching!) where Amber explained about TN and answered any questions we had. She also ended up giving us a few extra minutes in the room to truly feel the mattress out. You really can't go wrong with their customer service and return policy (100 days! IF you don't like it, they ask you to donate it to charity! Awesome!). Again, we haven't bought this mattress yet, but based on reviews from Amazon and the web, I'm pretty confident they stand by their product. Will update our review once we have the actual mattress in our home. Can't wait!
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