rev:text
| - Ok first of all I must say that we LOVE Dr Rastogi. In PCH neurology.
2 of my girls have been patients of hers for several years. We adore her!
That being said.
Idk if they have a new person working in the prescription refill department, but I have NEVER had an issue before now.
My daughter ran out of her meds over a week ago, the pharmacists have faxed the request 4 times and still nothing.
This is a daily medication she takes every night for the last several years to prevent her migraines.
I finally had to call the doctors office to see if they were getting the requests, I left a VM and the woman that returned my call has been so terribly rude over the phone, and I can't talk to her in person.
I left 4 messages spelling my daughters full name, DOB, Doctors name, meds needed, dosage and how much she takes, the pharmacy telephone number and fax number and my number. I repeated this info 3 times in each message.
She has called from a blocked number and left very rude messages saying your daughter needs to have a follow up, so I can call in 1 refill that's it.
My daughters follow up is scheduled for the 20th of next month!
Then she says I need to know how much you give her, because it's been several weeks since she was seen.
I left that info on the VM and the request from the pharmacy has all of that info.
My daughters appointments are always 3 months apart.
So I call again, and leave the same info again.
Still nothing.
My daughter is going through severe withdrawals from not having these meds for so long.
I called the appointment desk, and spoke to a live person. She was very kind and could not believe this was happening, she patched me through to the nurse.
Another VM explaining everything again.
No response.
Then my husband called me and said I just got a very rude message from a lady at PCH dr Rastogis office.
She called him! Asking for the same info! We have both called several times and left several messages!
I can't do this anymore, I'm watching my daughter suffer through withdrawals, something she should NEVER have to go through, so I am searching for a new neurologist.
Good luck to anyone who has to deal with that woman!
|