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  • My story follows with all the others. Our a/c unit went out - it's August in Las Vegas! We called our Home Warranty on Thursday morning - we were assigned to L&S Air who could not come out until Friday afternoon between 1 and 6. We waited...and waited the technician arrived at 6! Only to be told a part had to be ordered - would put it right in and should be able to get it on Saturday. Saturday morning we hear nothing so called L&S to be told the paperwork had not even been processed yet check back after 1pm. I asked if there was no prioritizing of customers who had already been waiting for days... was told no sorry. Call back Saturday afternoon - they never got the part ordered wait til Monday. I asked for a supervisor and was given a voicemail for Jennifer who I left a message for. Monday morning we again had to call and get a status and were told he would be there between 11 and 2 - again he showed up at 2 - worked for a while, asked to borrow an allen wrench because he broke his - ultimately he could not get the blades off the old motor and took the whole piece to a shop to get done. We never heard back and he never came back. Today - Tuesday we called L&S to discover there was no record of the technician not completing the job and we were not on the schedule! We were told, we'll try and get him back out today but we don't have a time. I again asked for a supervisor and again was given a voicemail for Jennifer. Called the Home Warranty company who left me on hold 20 minutes only to tell me he had to reset his system and call me back... still waiting. Total ineptness in this company and the Home Warranty company that hires them! Good grief don't ever allow L&S Air to work on your home!!!!!!!!!!!!
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