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| - I was hit by a state farm insured driver, and then state farm directed me to this repair shop. Since the repair work has been done, state farm now tells me that this is NOT a preferred repair shop. But the biggest problem is that they stole things from my car.
I dropped it off to have a bumper repaired. When i came to pick it up a week later, my phone charger, sync cable and pocket knife from the center console were all missing. After several calls to Matt, who avoided and deflected for about three days, i finally called and left a message for a manager. Instead of a manager, i received a call back from a rude guy named Jason who insisted that because i had signed a waiver they weren't responsible for their employees STEALING STUFF FROM MY CAR! Then he told me that someone probably jumped the fence, magically broke into my brand new car without even scratching it, and then stole the missing items. Maybe i'm being unreasonable, his story is entertaining, but not the best lie i've heard today. So state farm won't do anything since this isn't a preferred shop, and ABC nissan chooses to hide behind their waiver instead of doing the right thing, or at least discontinuing their practice of employing criminals. Either way, I will never be doing business with ABC Nissan again.
There are tons of repair shops and dealerships in this city, don't waste time on this one. You can do better almost anywhere else.
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