Horrible customer service from everyone that has been involved with my catering order- Karina F. (at Olo support) as well as Serena, Erik, Breana, and Manager Mike N. (at Arrowhead Buca). I didn't receive the food due to a glitch on the online ordering service, Olo. There was a mix up with the date and the employees said they couldn't accommodate. I've worked in the restaurant business along with holiday catering orders; there's always a solution rather than turning a customer away.
I inquired about this issue through Olo and through Buca at arrowhead. Three times I've been told it will be refunded and taken care of (phone, email, and in person visit). I still do not have the $100 refund as promised by Olo Support and the Manager at Buca (I paid for an order I never received 7 weeks ago).