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| - Hmm...Where do I start? Sad once again that 0 stars is not an option. When you walk through the grounds at Caesars, the amazing "Garden of the Gods" pool, and inside the casino, you are immediately struck by the opulence in the gorgeous statues and marble columns and accents throughout the property. This all ends once you get to your room. We paid extra on expedia for an upgraded room (jacuzzi). Originally, they put us in the Palace Tower on the 6th floor. Upon entering the room, I felt like an extra in the movie "Casino".- very 1974 feel to the room. Very "old vegas". The decor looked very old, torn, retro, dark, farty. The rug was absolutely awful. The pattern looked like big roaches crawling all over the rug. The bed was the most uncomfortable thing I have ever laid on, it was like CAMPING on the floor of the forest with no sleeping bag. Awful. My back killed me when I woke up. I woke up early due to someone HAMMERING loudly, and it continued into the afternoon. The view was also laughable. We had a completely obstructed view of the pool area. There was a huge statue in front of the window and all we could see was the statues ass. Lol. Add to that, that the windows were filthy. If there was a good view, we wouldnt have been able to see it anyway. Lol. There were towels in the bathroom with holes in them, and the plastic jacuzzi tub looked like something out of a motel 6.
Then we went downstairs to complain about the decor and condition of the room. The desk clerk encouraged us to pay and ADDITIONAL $150 to get an upgrade to the new Augustus towers. She assured us it was completely different from the room we had and it was brand new and gorgeous. After much contemplation, since we had already paid extra for the room we had, I went for the additional money to get into the Augustus Tower. We get all the way over there, and that room is THE EXACT SAME ROOM just a lil bit longer, had a tv in the bathroom, and a view of the bellagio fountains... Not worth $150 to us to be in what looks like the same room- Down to the carpet, comforters, etc. So we go downstairs again and ask to DOWNGRADE to our original room and get the $ back. They grant us this but are kinda rude about it telling us the WONT move us again since this was the 3rd move on DAY 1...Still unhappy about the room, and the service, we called Expedia to rescue us. ********** I dont know who knows this- but if you book through an Expedia or a Travelocity, etc you are buying a guarantee. NEVER BOOK DIRECTLY THROUGH THE HOTEL!!! If you dont like your room, or your hotel, or housekeeping doesnt come, or your air doesnt work, or its somehow not up to par, you can call who you booked through and ask to change hotels. We did this and expedia was willing to do it. They just had to get an ok from Caears. Caesars would not let us out. We were being held hostage there. Such BS. Finally after a day and a half fighting with the hotel through expedia, they let us out of the last night in Vegas and we got another hotel. Such a mess. They are supposed to refund us for the last night, and as we just got back last night, we are still waiting for that $$. Gonna have to begin the fight again from home now. Would NEVER stay there again. They pissed me off so badly, I spent 0 ZERO money in their hotel, casino and I skipped Qua. I didnt want to give them another dime.
It seems that they are known for their pools and thats it. If that is enough for you, if you arent in the room often, and if your running around gambling, that may be a fine hotel for you. But after we have stayed in all the nicer hotels in Vegas, this was a huge disappointment. Not at all luxurious or what we paid for. All their money clearly went into the lobby and pool area and not the rooms.
Another thing- as soon as we left I noticed red, gross bumps all over my lower legs. It looked like I had a disease. When I got home, my mom said it looked like beg bug or flea bites. Bedbugs at Caesaers? Really? Gross.
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