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  • I had been getting regular (every 3,000 miles) oil changes here for nearly 10 years ... and through a couple of management changes ... until this morning. We all know that this is not the cheapest place to get an oil change, but the ability to stop in, as needed, for 'free' top offs and tire inflation seemed to make it worth it. That, plus the $5 coupons that they mail to customers regularly, which soften the blow of a $50 oil change. Well, this morning -- after coming here with coupon in hand since 2007 -- I arrived for an oil change and realized that I did not have my postcard coupon with me. The attendant, and then the manager, said 'Sorry, you have to have the card with you' OR 'We can go online and get it at Valvoline.com'. I have no desire to share my email address with them or get future emails. I just wanted an oil change. Plus: My vehicle (VIN) is in their computer. They can see how my history. And really? After nearly 10 years of 3-4 oil changes per year, they are going to send me away for $5? They did. No coupon in hand, no discount. No email address on file, no discount. And this happened after I drove more than 15 miles to get there! Yes, it's clear that I WAS a very loyal customer. No more. There are closer, cheaper and just as good alternatives all around Cave Creek and Scottsdale ... Thank you, Valvoline, for encouraging me to find them. In short: Not as good as it used to be and not worth the drive or the wait.
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