Luis is very honest right up front! I was given another quote from another company, prior to Luis's, but they failed on the customer service end, so that's when I called Luis. Then, I find out I didn't need everything done the former company (Sierra) quoted me. Also, Luis replaced what was needed on my unit with no delay and special ordering. I've recommended All Around Heating & Cooling to all my friends and coworkers! Thanks Luis for you honesty!