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| - Note: This review is strictly for the curbside take away. It's hit or miss with this restaurant on whether you will get the right order but most restaurants aren't perfect with their takeout accuracy.
However, most restaurants will accept liability when they make a mistake. This is not the case for the Westlake Outback. On this specific occasion, I placed an online order at 9:45pm and was sent an email confirmation, starting my order would be ready at 10:30. On the way to pickup my order, I get a call from the woman working the takeout "window," rudely asking where I was and if I planned on picking up my order, since it's been ready since 10:05. (This is after I left a tip when I placed my order).
When I got to the restaurant, I explained that there was an error with the online ordering system, I showed them the email and I was told, in other words, that I was SOL.
Horrible service, good food. Would recommend anyone to either call in to place the order or just eat at the restaurant. Hopefully service improves since I do love Outback's menu.
Outback still gets 2 stars since the food is still good after sitting for nearly a half hour, and the service when I've sat down and eaten there is always top-notch.
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