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| - We went here for my Mother's birthday, and the experience was overwhelmingly--BAD! From the time I picked up the phone till the time we left, we dealt with a company that could care less about what garbage it puts out in the world.
I will start with the confusing reservation, we had a semi-large party (10), and it took about seven phone calls (I just counted from my call log) to actually get a reservation. After finally speaking to some "party planner woman", who when I finally got to speak with her went off on an anti-government tangent like the ramblings of a nutcase (any sane person would be ashamed). I actually had to ask the woman a second time to repeat her story so as to make sense of her crazy anti-government taxation narrative. After a second run with the story (I THINK) that she was blaming the government because we needed to pay a 3% charge on the room we reserved, and the tip could not be included because of the government. It was literally the ramblings of craziness, I personally try to keep my politics out of making reservations. After that I almost cancelled, but being I live in New York I really did not have the knowledge to keep looking around for another place to have the birthday. We finally confirmed this reservation, but not without two messages being left on my phone by other staff members that sufficiently lacked phone skills. It sounded like a message left by an angry high schooler that was trying to bully me. The only person that I spoke to with any restaurant or phone skills was a man named Jay.
We got to the place and the one hostess made the only gesture of kindness from this entire experience; she took the cake that we had brought so that we were not standing there with it in front of the place. When we got to the room, it was called the "captain's quarters", and it smelled like a dirty mop. I asked the waitress to get us some candles to mask the smell, but of course she could not find any.
Our waitress was horrible, one of our party guests never got a refill on his drink, nor were others asked if they wanted more cocktails. She left appetizer plates on our table for way too long, even when our main dishes came up; YUP still have those appetizer plates sitting in front of me.
If you can get your waitress to help you at all you might order some very AVERAGE food. If you're into mid-grade nothing-special cocktails and food, then here you go, this is your place.
I was so upset as the night came to an end that I almost thought about leaving a below 15% tip (cause you know the government is going to take it all any way, so why even leave it--right?) But my good conscious said, no, you could leave 18%, and that was more than kind!
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