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| - It's a small restaurant with a lot of style and character, but it looks out of place tucked into the stark white Fashion Show mall. I was with my parents and brothers, we decided pizza sounded good. The hostess sat us without a smile. We asked what beers that had on draught and without even answering she just pointed at the black book in the middle of the table that listed beers and specials and walked away.
We looked over the menu (our first time to Grimaldi's) and discovered that there's only pizza and salads. For a large pizza with no toppings it starts at $16, each topping is $2+. More expensive than I had anticipated, especially with picky little boys. We started discussing going somewhere more kid-friendly for my brothers. The server came up and you could see the disappointment of ending up with a family at her table. Fashion Show caters to tourists and people willing to drop a lot of dough, so she probably sized us up as cheap and not good tippers.
No smile. No greeting. We gave our drink orders at first, but her attitude really killed any desire for me to be there. I am a FOOD & BEVERAGE SUPERVISOR, all I deal with is customer service all day long. Her obvious disdain made me get up and ask her to cancel our drinks. She said, "Oh." in the most lackluster way possible and walked away from us. That's it! I was personally insulted. I'm sorry my family didn't measure up to your expectations, but we were ready and willing to eat, drink, and tip well. Grimaldi's will not get my business again, not for high prices and poor service.
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