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  • Restaurants' beauty needs to be more than skin deep. Nando's attractive Bay Street location is part of the sprawling South African multinational chain, with 1,000 locations worldwide and counting. The decor, furnishings and staff all play a part in the eye candy appeal. But the disconnect between the visual presentation and actual food served is akin to a Hollywood set which looks great but lacks substance. Their split service concept, rather average food and conversation killing loud background music amounts to a frustrating dining experience. You're shown to your table to decide on your order, get up to go to one of five cashes to order and pay for it, proceed to the service station to fetch your cutlery, sit back down and wait for your meal to arrive. Since the "server" didn't actually take your order there is no sense of who ordered what. To add insult to injury, dishes arrive at different times as they are prepared as part of a whole location queue rather than for a group of diners at one table. This process is especially annoying when, as in our case, only two of us were dining. The food while attractively presented leaves plenty to be desired. Let's start with the signature Peri Peri chicken. The sauce, as promised is quite flavourful. The "double" skewers of breast meat, $10, however were miniscule, overcooked and dry. Despite the menu's declaration of "love at first bite" it's far more like a first date gone terribly wrong. There is nothing else included with the chicken as sides are extra. I decide on the Peri Peri vegetables, $2.50, as this pepper based sauce is Nando's feature attraction. The vegetables turn out to be a déjà vu experience of the first dish: wonderful sauce but the barely cooked vegetables, primarily made up of humdrum carrots and green peppers, were teeth jarringly raw. What a disappointment for a global chain that made its name on such a worthy chicken dish, yet displays its inexcusable ineptitude by over cooking it.
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