I bought a "rose massage with champagne" on a groupon for $50--that's way more than anyone should ever pay here! When we walked in, the hairstylists just looked at us, no one gave us any direction on what do to (no receptionist). So we sign in and some random person comes to look at the clip board and then looks at us and says "oh I'm not the receptionist, I was just looking." Finally two assumed masseurs came to get us and when they asked if we needed to use the bathroom before out massages, they sent us to the employee bathroom where another girl was doing laundry! Also since there was no one there to have us fill out paper work, they just asked us random questions on the way to the rooms about focus areas, pain, etc. There was no mention of champagne afterwards and we were basically pushed out the door. Very unorganized and very unprofessional. I would not recommend this place even on a groupon!