Like a previous reviewer shared a month ago...something has gone terribly wrong with this restaurant! We have enjoyed going to Casa Ramos for years, but we will NEVER go back and we are so disappointed. I've had to ponder what/how to write this and stay objective.
Recently we had a multi family gathering at our favorite family owned Mexican establishment in Mesa. The food was in short - horrible. Nothing was its normal fresh self. It was as if a lot of our food was frozen and reheated. One item in particular (a salad) was served in a way I had never had it before - smothered in a stale/smelling powdered cheese.
I immediately sent the salad back (again - a first at that restaurant.) 10 mins later this goon of a man came to our table and "confronted" me about the salad. He looked like he was other strung out on something and/or hadn't slept in days. This man berated me in front of our large group stating I was wasting their food, that I had ordered the salad and I (the customer!) need to "read the menu more carefully!" Apparently he worked in the kitchen and felt compelled to come out to confront me. Seriously?! We were all so uncomfortable that we finished our meal and summarily decided that we will NEVER go back to this place again. There's several other restaurants around a favorite family gathering place we have near there that we will start to frequent instead of Casa Ramos now.
Our very kind waitress was obviously embarrassed and pleaded with me to allow them to make me a replacement meal - even if I wanted it to-go. There was no way I was going to trust that shady man in the kitchen to prepare anything for me or my family ever again.
We won't let that bully of a kitchen worker ruin the many wonderful family memories we have at Casa Ramos...but we will never spend another dime there again. There's plenty of other family owned places around there that would love to be gracious hosts and not be incredibly rude to loyal patrons.