I would expect a breakfast place with a waiting line to politely inform of waiting times in a kind manner. Instead, at the door I was made to feel like a nuisance, twice.
Came in today just to check how long the waiting time was because we wanted something quick and easy and we understood this is a very busy restaurant. I was greeted by an annoyed server who I told it's no big deal if there is waiting time but we'd just rather not wait and go somewhere else! She replied rudely with 'This is Calgary hun...'
She ended up saying it would be five minutes, still being quite rude and unaccommodating. So we left to find parking and when I came back I saw she was setting up the bar instead of a table for us. It was still busy so of course that was understandable. But I did ask if we could sit at the bar until a table opened up. I was told no. What kind of customer service is this? We ended up leaving.
I've been working in the industry for a long time. I've trained people to work front of house and I'm just disappointed on how I was treated today.
I wish we got to stay and eat, everything looked great from the front door but one of your staff has lost you business, she literally drove us out the door.