About: http://data.yelp.com/Review/id/fevyGbo_QXJa793ZQTPiFw     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • WOW! Never, have I ever had so many problems trying to spend $10,000 dollars. I've heard their commercials about great customer service and the owners expectation of exceptionalism. But reality is far different from the expectation set in the radio ad. First I tried making an appointment on their website. I waited for two weeks and heard nothing, so I called and got earliest available appointment, 3 weeks later. Today was the expected date of the appointment but they hadn't called to confirm as yet. I called them to confirm and they appointment was still on. while on the phone I expressed to the customer service agent that I have had better customer experiences in regards to sense of urgency and communication. Rather than listen to my complaint and try understand the frustration, all she did was defend/state that she had acted within the parameters of Goettl's policy. I canceled our appointment and scheduled appointments with 2 other vendors that day. Both appointments were scheduled within 6 days.... Not 3 weeks. I'm sure my $10,000 will be spent someplace else now. *****Update***** The folks from Goettl responded to my negative review with an apology and a promise to use this as a training opportunity for their customer service reps. I hope they do. I did get a new HVAC system installed from a different vendor in the valley, It was a very positive experience which I did a YELP review.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 67 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software