'Quality not quantity' is the operative phrase. If you are lunch-lusting for a giant hoagie that no normal person would consume in a single sitting, an oversized bag of chips which the government says contains eight servings of chips and 4 days worth of sodium, and a refillable Super Big Gulp then this is NOT your type of Italian sandwich place.
Think gourmet meats and cheeses. Tiny italian sodas. Fresh focaccia. Biscotti and fancy Italian cookies. This is not your father's sub shop.
The focaccia is great. The sandwiches are great. The help is super-great. My one (tiny) complaint is they didn't put any napkins in my bag - but I expect that was just a (forgivable) oversight.
If you want to save dough (sandwich pun) go to Subway - but if you have achieved enough in your life such that spending an extra $4 for a memorable, higher-quality lunch experience won't keep you from paying last month's overdue rent - go for it. You will leave with a smile.