Misinformation, empty promises, and incompetent staffing.
That pretty much sums up my year and a half while living at Sage (Luxury?) Apartments. When my husband and I first moved in we were given the wrong parking space number so for a week straight we had to deal with nasty-grams being left on our car. Speaking of parking.. It's HORRIBLE! Don't have guests. Heck, don't have more than one family car. The "one parking spot per apartment" rule is ridiculous. My husband regularly had to park across the complex and foot it all of the way home. We would've loved to get a garage, however they're an addition $75 a month and there is a 6mo waiting period. The staff was totally insensitive to this and all of our other problems. My advice to tenants is to never call the office. You either won't be answered or you'll be told that you're going to get a call back (which will never happen). The best way to deal with the staff is in person, and get everything in writing. We experienced a management shift while living at Sage which resulted in things going from bad to worst. It was at that time that my husband and I decided to bite the bullet and break lease. We now have a 4bdrm house (which is cheaper than the rent for a 2bdrm at Sage) and couldn't be happier. Do yourself a favor, don't rent here.
Here are some of the other problems we encountered:
* Refused to be given a clicker to open the gates, even though most other tenants had one.
* Given the wrong mailbox number initially.
* Stolen packages.
* Horrible smell outside after every rain.
* Pool is disgusting (leaves, bugs, tampons).
* Unable to access i17 northbound from complex. You must go southbound and then go northbound (inconvenient!)