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  • The amount of hate I have for this Panera Bread is not ok at all. I have been to other Panera Bread locations and this is by far the worst one without a doubt. I personally love a free meal [who doesn't?] but the fact that I have eaten at this location 4 times and only paid for 1.5 of those visits is not ok. I would love to give them 5 stars because I really do LOVE Panera Bread but this location falls flat. The first time I came here was great cause all I ordered was 2 bowls of soup. It isn't that hard to put soup in bowls and get it to a table. But the 2nd and 3rd time were not that great. I am a "semi-vegetarian" so pork and red meat are meats that I will not consume so when I walk into any food establishment I already know my choices are a bit limited. The 2nd time I went to this location I ordered a simple pick 2 lunch with soup and a grilled cheese sandwich. Seems really simple right...NO! I know they have a simple grilled cheese and a big kid grilled cheese with BACON but there is no way he could have "mistakenly" heard big kid grilled cheese while I was ordering. So needless to say when I bit into a piece of bacon I was beyond upset. I did keep my composer and had a talk with the manager who then rushed me out a new sandwich and gave me a full refund [that I did not ask for or demand in any way]. My 3rd visit was a To Go order and was two salads with some modifications, nothing major at least in my mind. I ordered the amazing Fuji Apple Salad and the Thai Chicken Salad both with modifications that are based on taste preference. Because I was about to work a double I planned to have 1 salad for my lunch right before my shift and the other for my meal later on in my shift but thank goodness I work in a restaurant or I would have gone hungry that day. To make a long story short every modification I asked for was passed over and disregarded. So I did call and complain to which a second refund was given to me. There is a saying "fool me once shame on me, fool me twice shame on you" I definitely should have chose another place to grab dinner on my way home but I figured the 3rd visit was a To Go so I should have looked in the bag before I left so I gave them a 2nd chance and I wish I didn't. I ordered a Thai Chicken Salad and a Chipotle Sandwich [that has BACON to which I specifically stated that I am a semi-vegetarian and did not want the bacon]. Before I leave I open the salad box to make sure the modifications on that are good and this time they were. I then open the sandwich box and the sandwich looks like it should look. I get home and once again bite into BACON -__- like I couldn't even understand how that could happen. But I did call and yelled at the manager at this point I was beyond done with this place she did give me a refund on the sandwich after I was done yelling. I work at a restaurant so I understand what goes on beyond the counter so brushing it off, as a simple mistake was not about to happen. Needless to say I will no longer be going back to this location for my Panera fix.
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