Pros - Mrs. Paul. (Really, that's her name). She was extremely helpful and informative and very pleasant to work with. I left there feeling that I had gotten good information about signing up for Medicare - I've made a further appointment with her for January. One, because I wanted to have her assist me since she's knows my story and two, because the reviews for this location are better than for the location closer to my home.
Wait time - it was not unusual to wait about an hour. There were simply a lot of people to be seen. The process seemed very efficient - lots of people were clicked in and out during the hour I waited.
Cons - PARKING! The parking situation is abysmal! I've been told that next time, I should park at the church just south of the building - a lot of the SSA employees park there and the church does not mind. Do NOT park at the businesses north of the building - they've towed people.
Security - there's nothing to instruct you to stop for the Security guard to search your belongings. When I came in he was busy showing someone how to silence her phone so I followed the signed and moved to the location to register (it was not obvious he was searching her purse). He called me back and told me he had to search my purse. That's fine, but there should have been some kind of a notice so people know what to do. However, he was relatively pleasant - although a bit condescending - about it.
All in all, a much better experience than I had expected.