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  • On first walking in, BAD. Floors were dirty, pictures hanging on the wall were dirty. There were four tables sitting down eating, six tables were dirty/un-bussed. Service very slow. I ordered chicken strips and the food took about 15 minutes, but our malts/milkshakes didn't start arriving until 10 minutes after our food. No exaggeration. Our server asked what I wanted as my dipping sauce when I ordered my food, but I had to ask 4 times for afterwards. By that time my chicken strips were cold. My shake didn't arrive until 20 minutes after our food was delivered. No exaggeration. I was looking at the time. My husband ordered a burger with a fried egg on it. They were out of eggs. Server asked what if anything he wanted in place of egg. My husband said jalepenos. Burger came out without jalepenos. Husband had to ask twice for jalepenos. My In-laws ordered Butterfinger malts. There were chunks of apple in both of their malts. My Father-in-law got down to the bottom of his malt and found a large piece of napkin in it. Disgusting. By that point I was just getting my ranch for my food and JUST getting my shake, but obviously had no appetite. The manager came to our table and tried to pass off the napkin in the malt as a plastic straw wrapper. Seriously, I could not make this up if I tried. Beyond unimpressed with the managers proffessionalism (lack there of). It was obviously a napkin. It's one thing to get bad service, but it is very apparent there are some extreme sanitary issues going on there. I will NEVER be returning to ANY Johnny Rockets.
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