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| - My mother and I just recently bought a house in Chandler and knew we were going to be buying windows after we moved in. It was a process. We had a number of sales reps come into our home and go through the sales pitch on why their windows are so great and how they are leaps and bounds ahead of everyone else.
After the 5th or 6th sales pitch, you realize that most of the windows are basically the same. To tell you the truth, it was like watching a bad sitcom on repeat. I even went to the Home and Garden show and requested a few more companies to come out and give me estimates. I was so jaded to the process all I wanted was for the person to show up, measure my windows and sliding door, give me their sales price (for nearly the exact same vinyl window as all the other companies), and get out so I could get on with my life.
Believe me, my mother felt the same way at this point.
That's how I treated John from Affordable Enterprises. Just another sales person that comes in, gives a spiel about the product. Shows you a few documents, does the blow torch or heat lamp test, and then pulls in the sample window. And he did just that and more.
I am a difficult person to sale to. Everyone has a great product and most can provide good customer service. But out of all the sales people we had in our home this past month, John from Affordable Enterprises, exceeded my expectations. I didn't feel like "another sale" when he spoke with us.
He went over the benefits of the window he was trying to get us interested in, the same windows a few other companies used, but John went a step further. John had with him a portfolio of customers he helped in the past. With this portfolio, he was able to show us how the windows looked installed on the homes, which gave us a better idea on what we could expect when the job was done.
Along with the pictures, he really knew his customers. Every house he showed us, he gave us a story of how this customer wanted this window (or door) for this reason or that. This man was excited to tell us about how happy his customers were with their investment and how it has improved their living conditions. The fact that he goes back to the customers after the job is completed, to ensure that everything was done to the customers satisfaction, means something to me.
For me, the product is only a small portion of the sale, especially when there are many companies to choose from. The exceptional customer service and respect we received from John today is what earned him our business.
We are still waiting for the windows to be ordered and installed, but I will provide an update on the progress.
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