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| - I was lied to and now down $237.
First, this is a great gym. As a long time martial artist, I can tell when instructors know their stuff, and I appreciate a motivating and welcoming staff who care about results and progress of their students. This school definitely includes many such benefits.
They advertise on their website that three classes are free. I took one free class and was offered the following: I can spend $69 today (one month membership, no other fees) and be allowed to cancel within two weeks for a full refund. Before the two weeks were up I realized I could not continue training and called to cancel. They said I had to come in in person to cancel instead, so I did. After signing a cancellation form I was told everything was okay.
I checked my bill a few weeks later and noticed three things were wrong: (1) I was not refunded, (2) I was charged more than I expected, and (3) my membership was NOT cancelled. I called the GM over the phone and was able to officially cancel through him.
***Here's the truth*** If you sign up, you must cancel within three days to get a refund. If you don't cancel, you will get charged for your first month, your last month, plus another fee (69+69+99).
I was not told this when I signed up and instead was told a complete lie.
Aren't integrity, trust, and honesty basic qualities of a martial artist? Still with those principles aside, this is a business, and money is an important factor in getting returning customers. Regardless of the fact that I was impressed by this gym, I will not be returning.
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