I love this place!! It's always clean, staff members are helpful, there's tons of equipment. I've never had to wait for a cardio machine, and any waiting for a weight machine is brief. They have an extensive selection of classes (the yoga is great!) as well as a variety of misc. equipment to give your workout variety (medicine balls, kettle bells, etc...).
Even on the busiest days (it rarely seems overly busy to me) it still doesn't feel crowded.
I do wish they had dressing rooms with a lock. There is a dressing room near the lockers, but it doesn't lock, so unless you have someone "guarding" the door for you, I wouldn't count on too much privacy. If you're into privacy, you could try changing in the bathroom stall.
The shower area and steam room are never crowded. The pools are great. There's so much to do here - ENJOY!!