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  • I have been shopping here for 25 years but no more - because of the incident there today. I bought what was labeled as tempera paint (and the label clearly states it washes off with soap and water) for a sidewalk/street painting project for a Festival and the product is clearly misrepresented. I scrubbed for two hours with a push broom and soapy water to try to remove the so called tempera paint with absolutely no success with a couple of the colors - and partial success with a couple of others. The Streets and Transportation Dept. finally had to come paint over it. When I tried to take the paint back with my complaint I was basically told that oh, this is a high quality tempera paint that is made to last. So why does the label say it washes off with soapy water? They tried to imply it would not come off because of the unusual surface, but then went on to say it is meant to stick to anything and stay there because it is high quality tempera. I asked what the difference was then between the tempera they are selling and acrylic paint and could get no good answer (oh, we can call the manufacturer and ask what is in it!). I have always been a bit irked by their so called discounts for Artlink members, when in reality whenever you ask for a discount you are invariably told the item is already on sale, therefore not eligible for a discount. From now on I will be taking my business to Jerry's Artarama, even though it is all the way over in Tempe.
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