waited 1 hr 20 minutes from time of my appointment to be taken into room--this was a prep appointment. They seemed unapologetic about it, that is is routine--and to be expected. No status was given either--like you just have all day to sit and wait (maybe in Sun City West the doctors assume they do?) This is rude period and wastes my time--If I were this late, they would not see me. Also, they require one more visit in between before they do the surgery, which is not necessary. So I would say even if they are nice, and the doctor was nice, that they hold themselves in esteem to not mind wasting your time. Go somewhere else if you have a choice----unless they're the best, you don't need this kind of attitude and service.