Ok if I could leave a ZERO rating I would. We have experienced the worst customer service at this store. My husband purchased a small purse for me for my birthday in July. We were not aware of the return policy however when we went there to hopefully exchange for a bigger purse the associate would not take it back when we asked to speak to the manager, the manager would not even come out of the office to speak with us, that to me is very poor customer service. I work in the business industry and I know retail stores can make exceptions granted the purse has not been used and everything was still intact.
I love Tory Burch products however this experience was a huge turn off. I will definitely not promote TB products.