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| - I'm sorry to say that I cannot in good faith give this business higher than 1 star. And here is why...We originally went to Specialized Flooring because we wanted to replace our existing ceramic tile with ceramic tile that looks like wood. We found some that we liked in their showroom and based on others' reviews we took a chance. When one of the owners came over to give us the bid, he said the job would take 4-5 days and we could still live in our home while the work was being completed. I specifically asked these two questions! Well, I should have known when the first day of work came and by 10:00 AM there was no sign of any workers. I had to call (why didn't they?) to find out where they were. They informed us that their truck had broke down. Ok. We understand that things happen so we could not fault them in this. When they did show up an hour later, they immediately came in and started sledge hammering our existing tile. They didn't cover anything. They didn't move any of the furniture that we had paid extra to have done. So, my husband, who had taken the day off from work, frantically ran out to our garage to find some plastic coverings to quickly cover our kitchen island that stored dishes from our china hutch as well as taped up plastic to cover the door opening into our office where our electronics are stored. As the cloud dust began, I asked the workers (there were only 2) if they planned on covering any of the other things in the house like cabinetry and if they were going to move out the other furniture items that we had paid extra to have done. Their English was hard to understand and they proceeded to tell me how their truck broke down and they didn't have any supplies to do this. I called (the first time) to the store and spoke with the other owner and told him what was going on and he said he'd send someone over to see what was going on. So around 2:00 pm, he showed up. He saw the ceramic tile chunks that were hitting our newly painted doors and walls and the plastic that WE put up and the furniture still in the house. He told us he would reimburse us for the plastic that we had put up and that they would cover the other areas but told his guys to stop for the day after cleaning up some. OK, so the next day would be better, right?? So the next day the 2 guys showed up, this time they did bring some plastic and taped it over the kitchen cabinets (Too late though, dust was everywhere from the day before.) and they continued hammering away at all the ceramic. We were told that the demo would take the first day and then tile could begin to be laid. Ok, so it was originally put in very well and they needed extra time. Well, it ended up taking 4 days alone for demo. Why were no other workers put on this job? IN fact, one of the original two guys didn't even come back after that. The dust in our house was so bad that we physically could not live inside. We ended up in a hotel for 3 nights. We had to board our dog. We had to take our cat with us to the hotel. Once the original tile was out, the new tile came in. Ok. No, not ok. Apparently, only one guy could lay it. So the first guy starts laying the tile. After he was 2/3 of the way in from the front door into our living room, one of the owners shows up and calls me out to show me something. He starts showing me that there will be a little bit of a "lip" that I would notice and feel because of the way it was being laid. And, if we wanted it laid a different way he would have to rip all of the new tile out and start over!!! What?? I asked him who decided or told him to lay it that way? He said, and I quote, "Roland did." Now, I don't know if that was true but I wonder...why not ask the homeowner how they want it laid?? At this point we just wanted the job finished!!! So on the fifth day, they told us that they were going to have two more guys come and install the flooring over the weekend to get the job finished quicker. Saturday arrived and only one extra guy showed and Sunday came and neither of the two extra's showed. I will give the one guy who was here from the beginning credit though. He worked hard without much help. Finally on Wednesday he finished laying the tile. So instead of 4-5 days, it took 10. There were a couple things that still needed to be done at the end though. One, was the transition piece going into our office where we have wood flooring. That piece got ruined during the demo and they said they would replace it. Then the 2nd thing was that the hall closet sliding doors were put on without the metal runner piece at the bottom. Neither was done. In fact, I called to find out about the transition piece and Arnold said he would have his guy that installs it call me. He never did. I had to go pick it up and install it ourselves as well as the metal piece. Now, if we have to call to have a a tile fixed during this supposed 2 year warranty, I wonder if they will actually fix it?
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