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| - Visited the Scottsdale Quarter location for the first time after meeting a friend for a quick bite at True Food. Although a bit pricey, I love the quality and feel of Lulu gear. The store was bright and well stocked. The reason for the two star review, in a word, service. (I am not sure that I could ever give a store a one star review)
There were two sales people that I noticed when I walked in. A blonde girl was ringing up a customer and a brunette was assisting another with his selections. There were three customers in the store, myself included. No worries, I like to shop by myself anyway. I grabbed a shirt and a pair of shorts and walked towards the register. Blonde was still ringing up the same customer and it became apparent that they knew each other - at least through mutual friends or experience. They were talking at length about the new uniforms for the ASU spirit squad/dance team/ cheer squad - whatever. Blonde glanced at me disdainfully, and continued her conversation which included friends that they may share, how the uniform they had when she was at ASU chaffed her arms, blah blah blah. Blonde finished ringing up customer I move to hand her my gear. At this point sales girl extraordinaire walks right past me and comes around to continue her conversation with the customer (who, to be fair, looked like she just wanted to get the hell out of there).
So, I sheepishly allow my extended arms to drop and continue to shift my weight standing by the register. Brunette comes around the corner with her customer in tow and walks to register number two. She glances nervously at blonde and asks me if I am still waiting to be helped. I nod affirmatively, with the fervent hope that she will ring me up, but to no avail. She starts to remove the tags from her customer's 10 piece order. At this point, blonde acknowledges me, touches my arm and says tersely, "I'll be right with you."
Blonde continues conversation for long enough for Brunette to finish removing security tags on all ten items, ring said items up and swipe customer's credit card. Only when it became apparent that Brunette was about ready to finish the sale did Blonde wrap up her conversation. She hugged it out with customer, suggested that she could still be on the squad because she still hasn't received her degree, and slid back around to the register.
Perhaps noticing my frustration, her final comment to me was, "I guess people just want to chat and catch up when they come in here."
Not me.
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