I have ordered 2x and both times it has been online. on the 6th I ordered the food for delivery at 2:42pm and had a time of delivery for 5:15 pm. lets just say the food was late and when called I got a rude employee named Daniela telling me my ordered just got in and they had others that came in at the same time that my ordered was called in at 4:47 P.M that was inaccurate I had the confirmation email they sent me as well as the tracker still up on the computer but she still wanted to bicker with a customer. when the pizza got here at 5;57 p.m. the delivery driver had cuts on his hands taped off with painters tape and dry blood on his hands so I called in rite after that and got Daniella again and she gave me the whatever response by her tone on the phone I got a call back from Daniel the supervisor and he gave us a credit which we use as a portion for a future order.. at that time he promised a better experience but we didn't get that when we ordered after that we had ordered at 7:52 P.M and confirmation was given for 8:55 p.m well lets just say after several calls and the run around the delivery driver jose arrives at 9:52 with our cold pizza the box was not even warm and some wings were the boxes look like they were dropped a few times - top completely smashed and I told him to check stopped him before he drove off and he apologized informing me he was suppose to be off at 9:30 p.m and when he went into the store the order was sitting on the counter and they told him it must go out he apologized for the 2+ wait as well as the cold pizza when I called Daniella had a giggle in her voice and I asked for the supervisor Daniel she said the supervisor will be in tomorrow . I believe that this is part of the issue they don't have someone there with authority as well as I believe if you want a good work team it has to come from some example of a good leader or good leadership. I filled out the survey and I have not gotten one response as well as not a call back from pizza hut or anything. I would not recommend this location to anyone if I got this poor service 2x in 3 weeks I cant to thing of what I got next. From poor delivery to poor quality of food and employees that need to be retrained or fired and start with someone that really wants to do a job they are paid to do. the thing is Daniella when I told her about the pizza she replied well as of write now all I can do is send you out another pizza but that's not gonna be anytime soon. Its gonna be a 2 1/2 hour wait I was like its already 10 p.m.. told her it was to late and my husband stuck the pizza in the over on warm to heat up. nothing else offered or no apology the delivery driver was even surprise by her response and was more sincere with his apology.
Thanks, Bonnie. Your order will be delivered on
September 15, 8:55 PM
Ticket order # 0170
Your Pizza Hut
1520 N 43rd Ave
Phoenix, AZ 85009
(602) 278-5611
YOUR ORDER - 3170915214922001182026975
Placed on September 15 at 7:49 PM
1
Large Hand Tossed Pizza, Hut Favorite Crust Flavor
Side 1 Ingredients:
Classic Marinara Sauce
Side 2 Ingredients:
Classic Marinara Sauce, Pepperoni
Comments: cut in squares
1
6 Piece - Hawaiian Teriyaki - Traditional Bone-In
Special instructions: use coupon in system $10off
Order Total: $20.61
HUT REWARDS: You received 72 pts for this order.
Points will be available within 24-48 hours of purchase