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  • Home Depot has lost this homeowner and family. I bought a Samsung fridge online and scheduled the free delivery for a Saturday. After one initial voicemail about measuring doorways, and one voicemail that sounded like a pocket dial, I called them to confirm the upcoming delivery. Then delivery day came and my husband was there to receive. Two guys showed up that unfortunately didn't communicate well in English, one a little and one not at all. They came in the kitchen, saw that we had an RO water line, and started to refuse delivery. The hubby told them we would hook it up and that we understood they couldn't do that. I'm thinking it was the lack of English, but one delivery guy got extremely upset, yelling at my husband and then taking a physical SWING at him. Really? He missed, but still. They just kept saying 'refuse' and then they loaded up our paid-in-full fridge and drove off, leaving behind their clipboard on our counter with all the day's deliveries on it. My husband called the store and was told there was nothing they could do. Home Depot uses a 3rd party delivery company, Barlows I believe. If they refuse you're screwed, even if they don't speak English and they assault you. Home Depot said they could schedule 'box delivery', but that we would have to pay for it and that they would only leave the 400lb fridge at the end of our driveway. We spoke to several managers and ultimately we were told they were tied to their contract with Barlows and their own Home Depot policies. They had no desire or ability to fix it. We got a refund and went to Lowe's. Awesome experience all the way through. Lowe's wins our business for a long time. And Lowe's offers a military discount on top of sales and they deliver 7 days a week!
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