My kid loves this place.
She decided to have her 11th birthday party here. The host was great, super sweet and accommodating. It was pricey for what it was; and many of my daughter's friends couldn't make it so we had a very small crowd, but she still had a good time. I didn't mind the money since we've put off birthday parties in years past due to reasons beyond our control.
Yes. It gets sweaty. Yes. It can be gross. It's part of being a kid and having fun ... even my short little 7 year old hung in with the 11-12 year olds.