| rev:text
| - Started out awful, and ended great. Please note they just changed their manager there, making all the difference in the world. The original salesman, who is still there and should be fired, overcharged me, lied to me about a free upgrade to a larger backup camera screen, and didn't really get me what I had asked for. I went in for a new Bluetooth stereo with a backup camera. They had an in-dash JVC, which I didn't want, so I took the removeable faceplate Kenwood that was on sale, and an optional back up camera with a tiny screen. He could have offered me the in-dash Kenwood with the big screen, but never did. The salesman also wrote a note on my receipt and told me they would upgrade me to the larger screen for the back up camera when it came in in a week or two. Additionally, they never set my stereo controls, which they state they'll do, so it sounded much worse than expected, due to my lack of knowledge about the advanced settings. That's what I expected the 'expert' to do.
Two days after leaving there, I realized they had cracked my wood grain dashboard. I couldn't see it from driver's side as it was on the passenger side. I figured they wouldn't repair it because I had not noticed it right away and did not take it back for a while.
I went back after IAN had become manager. GREAT guy! Upgraded me to the in-dash Kenwood with the large backup screen, Told me the first salesman had misrepresented the truth, because there would be no larger screens available than the one he had sold me, and charged me less than the difference due to the original salesperson ripping me off on both the camera and over-dash screen. He told me he had specifically been brought in from another store to fix all the mistakes going on at this one, and clearly he is trying to do so for his customers.
He also sent MANNY, another great guy, to get me the replacement dash parts. Kia no longer made them, so he called three junkyards, and found me replacements which look brand new. IAN also assured that they set the stereo correctly, showed me how to work it, and was apologetic, professional and courteous. He is an excellent manager who knows to put people first.
I had had it with Audio Express and planned to boycott them, and tell everyone I know not to go there.
Now, the opposite is true. Go to the Gilbert Road Audio Express, make sure Ian helps you, or MANNY, and you'll get excellent service and excellent sound.
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