Staff is friendly enough.
Felt like they were pressuring / scaring us into surgery that our dog ended up not needing. The vet we saw literally called and said "you need to make aure you do this or your dog could die. Dont wait. He could die"
Instead of consoling us they were using a scare tactic.
Once the puppy vacs are over (covered by petstore) we wont be going back
EDIT 8/17/15
Vet apologized for his tactic, which was very nice. Said he didn't mean to come across that way.