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  • This evening I took my family to the subway located on Warm Springs, between Durango and Buffalo. I ordered a cheese pizza for my kid, a 6" veggie meal for my wife, and a 12" veggie meal for myself. I noticed the cheeses and veggies looked subpar, but decided to order against my best judgement since we were already there. While I was filling drinks, my daughter was complaining about her pizza being cold. It was litterally still icy. As I walked up to get it reheated, the only employee (...3rd shift ever) walked off quickly to finish whatever tasks she was attending to. I saw her enter the freezer room on my second attempt to call her over, and again, she doesn't hear me. She was clearly dodging me while fumbling with trash and whatever else. On my third, louder "excuse me", she walked over reluctantly. I told her the pizza was cold. She literally grabbed the box with her dirty gloves, and only realized the sanitation error when I called her out for potentially risking my kids health. I immediately asked for a refund after witnessing this major health hazard. This was a pizza for my 3yr old daughter, and at this point I wasn't confident in eating what I ordered... with just cause. I was denied a refund, even though the only food consumed was a bite of cold pizza... which by the way ruined any chance of her eating dinner tonight. I paid in cash, but they claimed they couldn't open the drawer to refund me. Then, I offered to buy a drink or cookie to get the droor open. I was denied again by a woman named Savanna via phone. After this extremely frustrating and gross experience, I left with an unfed family and partial refund. I can't believe I was expected to eat food after witnessing an unsanitary process. I was not in the wrong, but was penalized somehow. Why is this location allowing an employee with 3 days experience to run the entire restaurant? She clearly doesn't understand basic health department protocol. No respect! Terrible service! UNSANITARY!!!
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