Had to use these guys because of our home warranty. Our AC stopped working on Saturday evening, called them as soon as I got their info from the warranty company. Their website says 24 hr service, the guy that answered said sorry, we don't have anyone working tonight. They'll get the warranty companies message tomorrow & someone will call to schedule you. I had to call them on Sunday to schedule it. Was told between 8-12 on Monday & the tech will call on his way, so i took half a day off from my new job. Just after 12 & still nothing. Call the company & am told the tech will arrive within the hour. Finally at 1:15 the tech arrives. Seems like a nice guy, but it's no wonder this company has such awful reviews, horrible management of operations & communication with s