Tried it for the first time with my husband a few days ago. We were there for lunch hours and ordered the large bowls and the young lady explained how it worked. We went down the line filled our bowls and when it came to the sauces the young lady came back to help us out. We took our bowls up everything was ready in a few minutes. The food was yummy and it was kinda spicer than I would have liked but not to the point it wasn't edible. Soda was included along with rice and soup. My husband tried the rice and enjoyed it,no soup for either of us. They do charge for to go boxes. Next time we will pile our food HIGH like the other people who look like their pros.