I purchased an Engagement ring for my wife here. I didn't know what she wanted and didn't want her to shop with me because I wanted to suprise her with my proposal. With this in mind I made several inquiries about the exchange/return policy and was assured that I'd be able to exchange the full value of the ring for a different ring if she wanted to pick out something else. Since I have horrible taste in anything feminine I wasn't suprised when my wife preferred to pick something out together. Upon return to the store the Manager was borderline hostile when I requested to exchange it and would only allow me to do so if I spent double money on an engagement ring.
My wife didn't want anything large on her tiny hand and was against spending more than we already had. The General manager finally gave in and allowed me to exchange the Diamond only, and offered to give me scrap value for the setting that I spent $350 on. Don't believe anything the snake oil esque salesmen say in regard to them honoring any sort of verbal agreement related to exchanges and take their opinions with a grain of salt. Unfortunately I'm stuck with the ring from that store I wish I had shopped anywhere else. Even walmart would have been better.