Great staff and service! It's hard being an adult with braces, but everyone here makes it better! They do a reward point system...be sure to do it because you earn gift cards, which is always pleasant. I listened to Dr. Truman's advice when it came to pulling some teeth and wearing my bands and was able to get my braces off 1 month early; took 23 months. Very pleased with the end results and wearing my retainers like a good girl ;-)