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  • While my picture turned out great, the customer service was below my expectations for the price I paid, which was even before it was completed. Got quoted it would be done on 1/7/16 after dropping it off on 12/31/15. Called 1/10 after hearing nothing from them to see what the status was, they told me the framer was still out of town and it could be another week. Called 1/18 after still not hearing from them and they told me it could be done 1/19 as it was on the framer table but she had to call the boss to make sure. Told them I was frustrated with their customer service as I am calling them for updates instead of the other way around. Then I got a TEXT from the owner (thought that was a little unprofessional) that states she was sorry for the delay. Their framing usually only takes a week but my frame was on back order and they should have called to tell me that but my picture will be done tomorrow. So was someone really out of town? Or was it on back order? I did pick it up today but it felt awkward. Picture is beautifully framed, I paid a lot, but the customer service here felt really off! I like to support small businesses but I've had better service at hobby lobby with an awesome customer service team. ***Update*** I have to update this as Cindy the owner did call and email to clarify what really went on with my frame. The no communication was a miscommunication and I do understand things get busy for anyone and things can fall through the cracks. They did a great job on the framing and I would try them again to give them a second chance.
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