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  • My wife and I have enjoyed lunch at Luke's just about every Saturday since we met in 2008. She introduced me to Italian beef and is a native of Chicago. We first visited one of the two in Tucson and then alternated between the three -now one left--in the Phoenix area. We normally split an Italian beef; extra beef, cheese, sweet peppers, dipped; two extra crispy fries and an order of their homemade, batter dipped, onion rings. The food is awesome and I've had many of the items on the menu. The down side is the service. Now, I don't need the staff to be all happy and smiley but politeness and customer oriented I do expect. The owner and employees seem to be bothered by customers coming in to order food. A son of the owner of the Phoenix area restaurant(s) ran a place in Chandler, it was very nice and consistently packed with a steady flow of customers and pleasantries from the staff. Not sure why papa didn't want junior to succeed, especially when his old man and brother own the two in Tucson. Seems you would want this to keep going with the family and be proud of a the legacy. Anyway the Chandler store was closed without a word to the steady customer they knew by name and order. Then the same thing happened to the Scottsdale location. Showed up one Saturday and the place is empty and up for lease. So, for food the rating would get all 5 stars from me, but the service leaves a bad taste in my mouth - pun intended. Still we come back every other week and search frantically for a quality Italian beef elsewhere.
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