I have been meaning to try TSC, considering I live across the street. Several years later I finally made it a point to pick up a wrap since I had a coupon for a wrap and a side.
Upon entering, it just seemed really dark inside. I was not really greeted at all, just a frowny faced young girl waiting to take my order. I placed my order to-go then grabbed a seat to wait. The wrap was made fairly quickly.
I did not check it before leaving because she was seriously not friendly and I'm pretty sure bad things would've happened if I asked for something else or god forbid something with the order was wrong. When I got out to my automobile I happened to notice I was not given the side item I had chosen.. Again - NOPE, not going back inside just to get a small bag of chips with that sort of poor customer service.
I take good customer service seriously and something such as that will steer me to a competitor.
I do have to say, though, the jerk chicken wrap was very tasty. (Which probably helped bump this review from 2 to 3 stars)
I did not purchase a smoothie so I cannot comment on that part of the business.