I've only had one procedure done here, but I was extremely pleased. Everyone is friendly and upbeat- they look like they enjoy working there, and with each other, which is always nice to see. Secondly, I was incredibly nervous about my procedure because it involved a laser and near my eyes. I might just be very lucky that I had no side effects, but I also think that the staff took a conservative approach to my treatment and didn't try to cut corners by using a higher setting than necessary. I honestly could not be any happier with the results. Professional, friendly, clean and conscientious! What more do you need?