So I've eaten here several times and have usually enjoyed the experience and the food. Today I called ahead, and when I walked in the order wasn't ready, the place was empty and two kids were just standing there. One kid hurried and made the sandwich, the stuffing was complete mush. We asked for a free brownie to make up for the fact that they hadn't even started the sandwich and the kid asks, "Do you want the brownie or not?" Didn't even attempt to compensate. So after choking down the first half of the sandwich, the three kids walk out of the store to go smoke or whatever. We ask if anyone is here, and a guy from the back comes out and says, "I'm here, let me know if I can help with anything." We explained our concerns and he agree. He made a new sandwich and it was up to par with what we expect when we come here, AND he gave us a free brownie. He saved this review and brought it up to 3 stars. Thank you. We'll be back.