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  • Just make sure that you know what you picking out before you leave! I recently purchased a couch for around $250 and I know the couch is priced somewhere higher. The policy is stated no-returns on couches-once they leave the store!! I wanted another couch while still in the store but the ass. manager couldn't figure out the math (i.e. difference of the couch/restocking fee). While we were loading the couch in the truck- I looked over and she was smoking a ciggy!! Like she had done some wonderfully customer service- work. I was feeling upset because I should have done the math work myself but again why should I do the math/pick up the couch, pay for the couch etc.... but i guess if I really wanted it i should have. A couple of days later I spoke with Tom Hagen (director) and he stated me same policy that there's no return once the couch leaves the store- point blank!! Still somewhat statsfied with my current purchase but really wanted the other couch. They need better customer service- I think high school percents and subtraction would help also!
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